FAQS

  • Wide Awake 2025 will take place on Friday 23rd May.

    Doors will open at 12:00pm

    Last entry is 8:00pm

    Closing time: 10:30pm

    Stage times will be posted on our socials and free mobile app closer to the event.

  • Lost Property is managed by the TLC Welfare team at the Welfare Tent, located near Stage 4 and First Aid.

    If you have lost or found an item, please head to the Welfare Tent and speak with the TLC team in purple high vis.

    We also have a Lost Property Form that you can fill out during or after the event to log any missing items. The form will be linked here – https://notlostenquiry.com/tlc-welfare/

    During the event:

    • Visit the Welfare Tent to check if your item has been handed in.

    • Fill out the Lost Property Form to log your missing item.

    After the event:

    • If your item was handed in, our Welfare team will match it with your form entry and arrange to post it back to you.

    • Please do not return to the festival site after the event to collect lost items — all returns will be handled by post.

  • Wide Awake  tickets are available through our website, Kaboodle, Resident Advisor, Ticketweb, See Tickets, DICE, and Skiddle. Our only official ticket resale partner is Tixel. For any other ticket enquiries please contact info@wideawakelondon.co.uk

  • Your tickets will be emailed to you 7-10 days before the festival.

  • Fast track entry to the festival, luxury toilets (not portaloos), bespoke bar, bespoke food concessions, seating and a main stage viewing platform.

  • Our official resale partner for Wide Awake 2025 is Tixel.

    Tixel is the safest way to buy and sell event tickets, with price caps and advanced protection for both buyers and sellers.

    The link to the official Wide Awake Tixel resale page is here.

  • TERMS & CONDITIONS

    1. These Terms & Conditions

    2. Wide Awake Ltd (“we”) are the promoters and organisers of Wide Awake (“the event”).

    3. The following terms and conditions are in place to ensure the safety and security of everyone at the Brockwell Live event series

    4. By purchasing a ticket or accepting a guest ticket for the event from any outlet and entering the event as a ticket holder or guest you are agreeing to these Terms & Conditions.

    5. We reserve the right to vary these Terms & Conditions. from time to time. Any updates will be published on the Brockwell Live event series website and at the entrances to the event.

  • Set times for the event will be available nearer the time of the event. Please check our social networks for updates.

  • Gates Open at 12:00pm

  • Last Entry is 20:00pm

  • We welcome all customers with access requirements to our events. Please head to the access section of our website or click HERE for more details.

  • There is no re-entry to the site once you have entered the event. Please make sure you have everything you need with you. This is an outdoor event and we recommend that you come prepared for all weathers.

  • Wide Awake is 14+. All 14-17 year olds are required to be accompanied by an adult aged 25 or over. An adult over the age of 25 can accompany a maximum of 4 14-17 year olds.

    If you are asked to present ID, we accept passports or UK drivers and provisional licences. Please note that a challenge 25 policy will be in operation at all bars on site.

    To access the VIP area, young people aged between 14-16 years old require a VIP bolt-on in addition to their ticket. Bolt-ons can be purchased HERE.

  • The organisers are working closely with the Met Police to make Cross The Tracks a safe and enjoyable experience for everyone. Our aim is for a crime and drugs-free event: you should expect to be searched as you enter the site.

    If found with drugs you will be ejected and may be passed to the police.

    New laws around so-called ‘legal-highs’ are now in force and if you are found with Nitrous Oxide or other psychoactive substances you can expect to be passed to the police, as well as being refused access to the event. See www.talktofrank.com and our Terms and Conditions for more information. 

  • Any bags larger than A4 size are prohibited and there are no cloakroom facilities at the event. You can leave your bags at one of Stasher’s hundreds of left luggage locations (within walking distance of the Festival), for more details visit www.stasher.com.

  • The festival site is located in Brockwell Park. The address is – Brockwell Park, Norwood Road, London, SE24 9JU

    We actively deter visitors from driving to the event, there is no available parking in or around the areas. Lambeth and Southwark parking enforcement will be working all weekend, and vehicles which are parked illegally will receive enforcement action or be towed. There are multiple road closures in place to help facilitate the event, so normally free parking bays will not be available.

    We advise all visitors to choose greener travel options, such as public transport and arriving by bike or foot. We actively deter visitors from driving to the event. We have a bike park outside the festival site for anyone wishing to cycle to the event. It is located at the Herne Hill entrance. There are also cycle racks available in the local area. Please respect the park and do not attach your bike to the park railings or gates.

    Brockwell Park is well served by numerous bus routes and two major public transport hubs, both with step free access.

    ●      Herne Hill overground station – 0.3 miles

    Herne Hill is the closest station to the event site, situated to the north-east of Brockwell Park. The station is approximately 500 metres away from both the Brixton and Herne Hill entrances of the festival site and involves crossing two roads to access the park. Staff help is available at this station with ramps for train access and step free access coverage.

    More information on the National Rail website

    ●      Brixton Underground Station and Brixton Rail Station – 1 mile

     Brockwell Park is approximately 1 mile away from Brixton Underground Station. Visitors can travel by train from the nearby Brixton Rail Station to Herne Hill, which is a 2 minute train journey. The distance between Brixton Underground Station and Brixton Rail Station is approximately 130 metres by roadside pavement and involves crossing a road once.

    There are also several bus routes from the underground station to outside of the park.

    There is step-free access at Brixton Underground station.

    More information on the TFL website

    ●      Buses

    The following routes all serve the area: 2, 3, 37, 68, 196, 322, 432, 468, 690 and all have accessible access.

    The closest bus stops located outside of the show site are on Dulwich Road and Norwood Road. Both bus stops are located approximately 130 metres (2 minute walk) away from the Herne Hill entrance to the park.

  • At the end of the event, think of our neighbours around the park and leave quietly.

    There are two exits out of the event, one to Brixton Station and one for Herne Hill Station.

    All park gates will be secured with the exception of Brixton Water Lane gate and Herne Hill gates.

    Please follow signage and instructions of security who are there to help you.

  • Not once you’ve reached the search teams, after then you cannot take food and drink onto the site – apart from one sealed plastic bottle of water up to 500ml. Local food and drink vendors will be available on site. 

  • Box Office

    If you are collecting tickets or have any ticketing queries please visit our on-site box office which will be open from 11:00 – 20:00 on Friday 23rd  May 2025.

    Food and Drink

    There are a variety of food traders at the festival with a wide variety of bars.

    Toilets

    Toilets are located throughout the site and clearly signed.

    Welfare and First Aid

    There is a Welfare and First Aid provision on site, services are open during event hours and all visits are logged and recorded.

    Free Drinking Water

    There are free drinking water points available throughout the event. We encourage you to bring your own re-useable water bottle to refill at these points.

    Seating and Shade

    This is a full standing show, however we do offer some seating around food concession areas within the site so you can enjoy your meal. We recommend customers prepare for all weathers.

    Recycling

    Wide Awake  has a zero single use plastic policy.

    Drinks will be served in recyclable aluminium packaging, or in compostable cups. Please help us to recycle more by choosing the right bin for your food and drink packaging at Wide Awake.

    ATMs

    There will be no ATMs available on site. Wide Awake is a cashless event, and no bars or food vendors will accept cash.

  • There are no lockers on site, please try to avoid bringing large bags (anything over A4 size) or any other item which may need storing whenever possible. You can leave your bags at one of Stasher’s hundreds of left luggage locations (within walking distance of festival), for more details visit www.stasher.com

  • No pets are allowed on site. Assistance dogs will be permitted.

  • Upon arrival at the festival all customers will be subject to a search.

    Various items are prohibited at Wide Awake to keep the event safe and to allow us to comply with the licensing objectives – please refer to our Terms and Conditions for further details.

    The list of prohibited items are:

    • Food and Drink – You may not bring any food or drink (including alcohol) to the event with the exception of sealed bottles of water up to 500ml in size (where not in glass containers). Water points are available on site, and re-useable water bottles are permitted.

    • Liquids – You may not bring any liquids into the event other than sealed bottles of water up to 500ml in size or a tube of suncream up to 50ml.

    • Drugs / Controlled Substances – A drugs search is in operation at the event entrances, and if any drugs are found, you will be ejected from or refused entry to the event and passed to the police.

    • New psychoactive substances “legal highs’ – Strictly forbidden at the event and following the introduction of the Psychoactive Substances Act on 26 May 2016, and could result in penalties for possession or supply.

    • Animals – Only registered assistance dogs are permitted at the event.

    • Large bags – Any bags larger than A4 size are prohibited and there are no cloakroom facilities at the event. You can leave your bags at one of Stasher’s hundreds of left luggage locations (within walking distance of the Festival), for more details visit www.stasher.com. Where applicable, discretion will be taken by gate security for any nappy/changing bags for young children.

    • Glitter – The event organisers are committed to minimising the impact of the event on the park environment, so containers of glitter will be confiscated on arrival.

    • Flags/Banners On Poles – We respect the peaceful expression of views in a way which does not compromise the safe and inclusive space we strive to create for everyone attending. Flags and banners on poles are not allowed within the festival as they restrict the view of audience members and can cause accidental injury.

    • Balaclavas, Face Coverings or Masks – The wearing of balaclavas, face coverings, or masks is strictly prohibited on site, except for religious reasons or medically certified health exemptions. Anyone wearing these items outside of these reasons will have them confiscated without exception.

    Dangerous Items – The following are considered dangerous and are not permitted at the event:

    • Drones

    • Glass in any form (including perfume bottles and baby food)

    • Cans or metal containers

    • Spray cans, Gas cannisters or compressed gas in any container

    • Fireworks, flares, smoke cannisters, Chinese lanterns

    • Camping stoves or cooking apparatus, explosives

    • Hand held communication devices such as radios, radio jammers / scanners

    • Firearms, knives or blades, replica weapons of any sort

    • Large golf umbrellas

    • Balloons

    • Stools / camping sticks /stick chairs/ chairs or other furniture

    • Gazebos or parasols

    • Sports equipment

    • Flags and banners

    • Megaphones, amplification equipment

    • Klaxons, airhorns or other similar items capable of making loud noise

    • Laser pens

    • Scooters, skateboards, bicycles, trolleys and buggies

    • Hi-visibility tabards or similar

  • Please email info@wideawakelondon.co.uk for more information.

    Feel free to drop us a line

    Ticketing : wideawake@kaboodle.com

    Press: owen@packgrp.com

    Access: access@brockwell-live.com

    Instagram : instagram.com/wideawakeldn/

    Facebook : facebook.com/wideawakefestival

    For community-related questions, such as questions about the community fund or resident ballot, please email community@brockwell-live.com